FAQ
Take a look at our FAQ. You will probably find the answers to your questions here.
Where you can put the greenhouse, you have a free choice.
Close to the terrace or the kitchen, against the wall of your house / outbuilding, on a balcony, (roof) terrace …
No, absolutely not!
The foundation must be supported over its entire length by:
Cathedral glass is the same as hammered glass.
Yes, that is possible at an extra cost.
Our ACD® Prestige greenhouse is provided with 4mm hammered safety glass as standard,
except for our garden rooms/orangeries, BoraBora and the Victorienne.
No, absolutely not!
Our ACD® Prestige greenhouses are very strong and robust, but we strongly advise not to walk on the roof of your greenhouse.
A ridge decoration can be the finishing touch to your ACD® Prestige greenhouse.
But it also prevent birds from sit on the ridge of your greenhouse.
Introgrow is a quality entry-level range consisting of:
The steel foundation is optional
You can visit one of our dealers or by appointment at our ACD® factory showroom.
Those are the outside dimensions.
A conservatory will never be wind, watertight or free of condensation.
Every ACD® Prestige greenhouse has an indoor and outdoor gutter.
The handy inner gutter to drain the condensation water from the inside.
The wide outer gutter to let the rainwater run off smoothly.
Fixing the ACD® Prestige greenhouse is possible via ground or wall anchors.
One of both types is always included in the delivery of the ACD® Prestige greenhouse.
You must also clearly indicate when ordering if you are going to install the ACD® Prestige conservatory in the ground or mount it on concrete plate or wall.
For each anchor you must provide a minimum of 12.5 kg of rapid concrete.
Yes, all ACD® Prestige models include a double-chambered self-supporting foundation.
We have different widths, lengths and heights. From sloped wall to straight wall, wall greenhouses to garden rooms.
In total we talk about 122 different possible models.
Yes, that is possible. Aluminium and glass remain the same high quality. Colour is possible with an additional cost.
These are the models that are sold the most and moreover meet the most requested dimensions, needs and needs.
We have a total of 10 ACD® Prestige action models ranging from small, medium to large, straight wall and sloping wall.
Yes, then choose our garden pavillions. Where you can transform a ” greenhouse ” into a living space or a cosy reading or sitting area.
There is no difference in material because both types consist of aluminium and safety glass.
Straight wall has a higher gutter height and you can grow a little more in height.
Sloped wall has a little more ground surface and the wind glides a little easier than a straight wall greenhouse.
A greenhouse provides a microclimate that allows you to expand the growing season and allows plants that are sensitive to frost to hibernate during the winter.
A greenhouse is a building consisting of a frame and glass.
At ACD®, we opt for a sustainable and ecological solution by opting for aluminium (light, solid and robust) and safety glass with a thickness of 4mm.
This glass can be clear float glass or hammered float glass.
The diameter of the plastic drain pipes is always 40 mm.
Yes, this can easily be realised by moving the guide rails to the left or right.
The height of the foundation of the ACD® Prestige greenhouse is 8 cm and the width always 4 cm.
The ridge height is included in the height of the foundation of an ACD® Prestige greenhouse.
If the greenhouse has a length of more than 6,64m, the foundation will have a height of 12 cm.
Yes, but the installation is a little more difficult than with an ACD® Prestige greenhouse.
Click here for the instruction video.
Ground anchors: are always supplied “free” when ordering any greenhouse and they serve to anchor the greenhouse in the open ground. The number of ground anchors depends on the type of greenhouse.
Wall anchors: are anchors that are supplied free of charge if it is clearly stated when ordering that the greenhouse will be mounted on a wall, or on a solid surface, such as concrete or patio.
Yes, that is possible.
Do you want a custom-made greenhouse? Contact us via info@acd.eu
The size of the conservatory depends on its use, but if in doubt, always choose the largest one.
Once you have a taste for it, the ACD® Prestige greenhouse will fill up faster than before.
Generally speaking, the larger the conservatory, the smaller the temperature fluctuations.
In addition, the width is more important than the length: the path remains the same width, but you get more volume.
There is no difference when it comes to materials.
Only an ACD® Prestige garden room in T-shape provides a different layout, look & feel.
Yes, we have a showroom (Zwaaikomstraat 22, 8800 Roeselare, Belgium) where various models are shown.
You can make an appointment via 0032 51 27 20 27 or via e-mail info@acd.eu.
You can order a greenhouse directly from one of our dealers.
Yes, the price includes transport at home.
It is possible to lengthen a door with a maximum length of 50 cm.
This must be clearly stated on the order form and when ordering your ACD® Prestige greenhouse.
The extension wall must be flat and vertical, the ground must be flat and perpendicular (90°) to the wall.
When ordering a wall conservatory, a photo of the mounting location must always be supplied.
If possible, place the shortest sides (front and rear) on the north-south axis.
The longest sides (sides) on the east-west axis.
This will result in less heat peaks and a better culture.
Always use the supplied anchoring of ACD®. These can be ground anchors or wall anchors.
For each anchor you must provide at least 12.5 kg of rapid concrete.
If we receive all the correct information, we can deliver you the necessary instructions with the necessary guidelines.
Maximum height is 50cm and minimum width is 10cm.
More details on request.
When making the concrete plate, take the outside dimensions of the greenhouse into account.
Yes, it is possible to place an ACD® Prestige greenhouse on a concrete plate.
Keep in mind that the concrete plate is level and matches the outside dimensions of the greenhouse, use the included wall anchors.
<em>Please mention this when ordering.</em>
Yes, it is possible to place an ACD® Prestige greenhouse on a flat surface.
To do this you must use the supplied ground anchors.
Please mention this when ordering.
Where you can put the greenhouse, you have a free choice.
Close to the terrace or the kitchen, against the wall of your house / outbuilding, on a balcony, (roof) terrace …
Good anchoring ensures that the foundation and frame are firmly anchored to the ground, concrete plate, …
Good anchoring not only ensures stability but also that the greenhouse does not move.
Under heavy rain, frost, … the ground can move and your greenhouse stays in place.
A minimum of 12.5 kg of fast concrete must be provided per anchor.
For a general ground preparation:
Yes. The ridge height includes the height of the foundation in an ACD® Prestige greenhouse.
Yes, that is possible. Maximum height of 50cm.
You provide all necessary information to ACD® and we will deliver you a schedule with the necessary information regarding height and thickness of the wall.
A solid and stable foundation is very important for wind and snow stability of your carport or covering.
Each covering is anchored with foundation sets in function of the existing ground.
The manuals are always included with the delivery of your conservatory.
You can find all manuals on the downloads page.
ACD® has distribution points throughout Belgium. You can be assisted at the page dealers.
Contact us for more information.
You do not have to pay anything to the driver.
Did you receive an incorrect delivery?
Contact us within 48 hours via our damage and non-conformity form.
Are there parts that are missing?
Contact us within 48 hours via our damage and non-conformity form.
No glass crate received?
Contact us within 48 hours via our damage and non-conformity form.
Not the correct number of boxes?
Contact us within 48 hours via our damage and non-conformity form.
Do you notice any damage?
Contact us within 48 hours via our damage and non-conformity form.
The transporter will contact you a few days before delivery to set a delivery date.
Do you notice any damage?
Contact us within 48 hours via our damage and non-conformity form.
The ACD® Prestige consists of a number of shorter and longer boxes.
The longest box is about the length of your ACD® Prestige greenhouse.
The number of boxes can vary between 4 and 8 boxes.
In addition to the boxes, a glass crate is also supplied with an average weight between 250kg and 350kg.
The larger the greenhouse, the more boxes and the heavier the glass box.
The transporter will deliver this greenhouse on the pavement to the address provided.
Of course, the surface must be paved.
Delivery is not possible on gravel or loose stones.
Delivery is made by heavy goods vehicle.
Please take into account a truck of minimum 10T and minimum length of 11m, height of 4.10m and width of 2.50m.
They will contact you to make an appointment for delivery. Make sure you are at home.
Everything will be delivered on the pavement in self-assembly kit, not in the garden or on the driveway.
For small parcels the shipment can be delivered to your neighbors or the parcel service will leave a message in your letterbox.
In the case of greenhouses, there must be signed off before receipt, so if you are absent, a new delivery appointment will be made.
Attention in case of absence because this has an additional cost.
Yes, the external transporter will always keep in touch with you beforehand by phone or e-mail.
For smaller packages no delivery appointment will be made but will be delivered correctly.
Your ACD® Prestige greenhouse comes with a large truck of more than 10T.
Make sure we can deliver with heavy traffic.
If not possible, this must be reported in advance to avoid additional costs.
If possible, place the shortest sides (front and rear) on the north-south axis.
The longest sides (sides) on the east-west axis.
This will result in less heat peaks and a better culture.
No, absolutely not!
The foundation must be supported over its entire length by:
Yes, but the installation is a little more difficult than with an ACD® Prestige greenhouse.
Click here for the instruction video.
Are there parts that are missing?
Contact us within 48 hours via our damage and non-conformity form.
No glass crate received?
Contact us within 48 hours via our damage and non-conformity form.
Not the correct number of boxes?
Contact us within 48 hours via our damage and non-conformity form.
When rubberising your ACD® Prestige greenhouse, do not cut too short or too long. You have to insert/slide in the profiles of the glass rails.
Not too short because rubber will shrink at cold temperatures, not too long because you will have rubber too short.
The number of roof windows per type of ACD® Prestige conservatory has been calculated, of course you can always add skylights.
Always place them on the side for better circulation.
Never place 2 skylights opposite each other because the wind will simply blow through them and will not provide optimised ventilation.
Yes, that is possible.
Our shade cloths are made to custom size depending on the type of greenhouse and the length and width of your ACD® Prestige greenhouse.
In a dry, non-moist environment that is dust-free and at an ideal temperature between 15° and 25° C.
Click here for the instruction video.
Go to the downloads page.
Yes, this is possible, but not recommended. If you want ridge decorations, please mention this when ordering your ACD® greenhouse. In addition, there are 2 options, if you want to install the ridge decoration afterwards. First of all, you can remove the skylights and some windows from the roof in order to install the ridge decoration on the top of the ridge. As a second option, you can completely tear down the roof of the greenhouse and bring the ridge down. This way, the ridge decoration is mounted from the ground floor, which is a lot easier. Afterwards, you can then rebuild the roof.
Yes, that is possible. Please report this when ordering your greenhouse.
This is also possible afterwards, but then you will have to dismantle your ACD® Prestige greenhouse and remounted it afterwards.
ACD® will mount up to 50m from the pavement.
If the mounting location is further than 50m, an additional cost will be charged.
The ACD® installer will bring your conservatory in pre-assembled panels on the day of installation.
We need a minimum passageway of 1m wide and 3m high.
ACD® will contact you about 2 weeks in advance to arrange an assembly date.
Yes, that is possible against payment.
ACD® is not responsible for levelling and will not perform it.
In the case of frost or stormy weather, installation will not be carried out.
You will be contacted for a new appointment.
Yes, that is possible, but only in Belgium.
In France and the Netherlands you can rely on certified mechanics.
Always keep the glass crate and boxes in a sheltered and dry place.
In this way you avoid damage to profiles caused by carton remnants and white stains on the windows.
Yes this is possible, but we still recommend that the assembly is done by 2 people.
This will be smoother and more pleasant.
Take into account the following points:
Yes, this can easily be realised by moving the guide rails to the left or right.
Yes, we have our own assembly team for assembly in Belgium.
In France and the Netherlands we work with certified assemblers.
A ridge decoration can be the finishing touch to your ACD® Prestige greenhouse.
But it also prevent birds from sit on the ridge of your greenhouse.
The diameter of the plastic drain pipes is always 40 mm.
Yes, that is possible.
Our shade cloths are made to custom size depending on the type of greenhouse and the length and width of your ACD® Prestige greenhouse.
Go to the downloads page.
Yes, that is possible. Please report this when ordering your greenhouse.
This is also possible afterwards, but then you will have to dismantle your ACD® Prestige greenhouse and remounted it afterwards.
When it has snowed, remove the snow around the greenhouse and from the roof.
Do not “throw away” the snow but apply a thick layer in your greenhouse, this will melt and make the ground “healthier”.
Yes, all loose parts such as rubbers, windows, bolts and nuts, … can be ordered from us or one of our dealers.
These water and windproof rubber strips ensure:
Clear safety glass is always provided on the side of the greenhouse to allow you to view the results from inside your greenhouse.
Hammered safety glass is used as standard in the roof of the conservatory to ensure optimal light distribution and to prevent burning.
Yes, the spindle and handle.
If the skylight is too high, use the spindle and open/close the skylight with the handle.
No, that is not possible.
However, you can opt for an fixed screen door.
Yes, that is possible. We have the aluminium and black versions in stock.
If you want a specific RAL coulour this is possible but this has an additional cost.
This is not possible on every type of greenhouse.
However, it is possible on:
It lets the oxygen in and keeps the animals outside, with simple installation.
Can not be combined with a double door and only in the ACD® Prestige range.
Packages put together by us to optimise your greenhouse or garden room at a promotional price.
In addition, we also have numerous separate accessories that are an absolute added value in your ACD® Prestige greenhouse.
We have a very wide range of accessories.
From ventilation, lighting, watering, shading to details to personalise and optimise your greenhouse.
With bubble wrap you can easily insulate your greenhouse and it also ensures that the amount of light is not reduced.
The bubble wrap is UV-resistant because it has an anti-UV layer.
R stands for straight wall.
S stands for sloping wall.
Each letter has different widths such as R2, R3, R4, … S1, S2, S3.
The last digit or last 2 digits give an indication of the number of windows in the depth/length.
Width of a window and profile is +/- 74cm.
You can visit one of our dealers or by appointment at our ACD® factory showroom.
Yes, we have a showroom (Zwaaikomstraat 22, 8800 Roeselare, Belgium) where various models are shown.
You can make an appointment via 0032 51 27 20 27 or via e-mail info@acd.eu.
You can order a greenhouse directly from one of our dealers.
Yes, the price includes transport at home.
Please contact your ACD® Prestige dealer.
They will then contact us, to see what is possible.
No, that is not possible
If you have the necessary means of transport at your disposal, it is possible, after consultation with the point of sale, to collect your greenhouse yourself.
Inform your insurer about your purchase and installation of an ACD® Prestige greenhouse.
No, our action models are already promotional prizes.
ACD® has promo packages with combinations of a selection of separate accessories.
We also have separate accessories.
With the short chain, your food has few or no intermediaries, so the shortest way is to put
the vegetables from your (vegetable) garden on your plate.
You will be the shortest chain from your ACD® Prestige conservatory to your plate.
Tensioning rope is a simple cord/rope.
Atlas rope is a specific nylon rope that we use with our professional shade cloth.
These periods are non-binding and indicative and start from the time of order confirmation.